Netflix message “no internet connection”

This usually indicates that your device is unable to access Netflix due to a network connection issue. Follow the troubleshooting steps below for your device.

Blu-ray player

Restart your home network

Turn off or disconnect your Blu-ray player from the power supply.

Netflix message "no internet connection"

Disconnect your modem (and your WLAN router – if it is an additional device) from the power supply for 30 seconds.

Netflix message "no internet connection"

Reconnect your modem and wait until none of the indicators are flashing anymore. If you are using a router in addition to the modem, reconnect the router and wait until none of the indicators are flashing.

Netflix message "no internet connection"

Turn your Blu-ray player back on and try Netflix playback again.

Netflix message "no internet connection"

Strengthen WLAN signal

If you are using a Wi-Fi connection and the steps above do not resolve the issue, follow the suggestions below:

Move your router to another location, to improve the signal strength. Reception is best when the router is in a central location.

Remove wireless devices Such as cordless phones or microwave ovens from near the router.

Set your router Not on the floor. A router positioned on a shelf or desk provides better reception than one hidden behind or under furniture.

Restore default connection settings

If you are on your device User settings use, restore the default settings of your Internet provider and try Netflix playback again.

If you are connecting through a VPN (virtual private network) or create a proxy service, disable it and connect to the Internet directly through your home network.

If you have on your device a custom DNS setting use, set your device to obtain the DNS address automatically.

If you need help to change the connection settings, contact the device manufacturer.

What to do next

If the problem persists after you have done all the above steps, contact your internet service provider. It can help you find out if your router is set up correctly.

Smart TV

Reboot the home network

Turn off or disconnect your smart TV from the power supply.

Netflix message "no internet connection"

Disconnect your modem (and your WLAN router – if it is an additional device) from the power supply for 30 seconds.

Netflix message "no internet connection"

Reconnect your modem and wait until none of the indicators are flashing anymore. If you use a router in addition to the modem, reconnect it as well and wait until none of the indicators are flashing anymore.

Netflix message "no internet connection"

Turn your smart TV back on and try Netflix playback again.

Netflix message "no internet connection"

Boost WLAN signal

If you are using a Wi-Fi connection and the above steps do not solve the problem, follow the suggestions below:

Set up your router in a different location, to improve the signal strength. Reception is best when the router is located in a central place.

Remove wireless devices such as cordless phones or microwave ovens from near the router.

Set your router Don’t get on the floor. A router positioned on a shelf or desk will provide better reception than one hidden behind or under furniture.

Restore default connection settings

If on your device you have user settings restore the default settings of your internet service provider and try Netflix playback again.

If you connect via a VPN (virtual private network) or create a proxy service, disable them and connect to the Internet directly through your home network.

If you have a custom DNS setting on your device, set your device to obtain the DNS address automatically.

If you need help to change the connection settings, contact the device manufacturer.

What to do next

If the problem persists after you have followed all the steps above, contact your Internet service provider. He can help you find out if your router is set up correctly.

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