Warranty policy

Huawei Technologies Co., Ltd. ("HUAWEI") provides a voluntary manufacturer’s warranty for the HUAWEI product ("Product") you have purchased in accordance with these warranty terms ("Warranty").

Based on laws and regulations to protect the rights and interests of consumers in Germany, you can return the product, or have it replaced or repaired. For this you have the legal warranty rights against the seller of the product available to you.

This warranty is a voluntary manufacturer’s warranty, independent of and in addition to the buyer’s statutory rights under applicable consumer protection laws and any rights the buyer may have against the seller of the product. These statutory rights of the consumer in the event of defects may be asserted free of charge and shall not be impaired, limited, altered or superseded by the warranty. The warranty also stands independently alongside the consumer’s statutory warranty rights if the product is purchased directly from a HUAWEI subsidiary as the seller.

It is the sole and free decision of the consumer whether to make claims under this warranty or under the statutory warranty rights.

We sincerely hope that you are satisfied with your HUAWEI product.

1.1 Applicable products

This warranty only applies to smartphones and included accessories of the brand Huawei, which are purchased in Germany. If the product was purchased in a member state of the European Union, Iceland, Norway, the United Kingdom, or Switzerland, the warranty of the country of purchase applies.

If the product is purchased in one of the countries listed above, this warranty is valid in each of these countries. Warranty service may be delayed if provided in a country other than the country of purchase.

1.2 terms

Replaceable item included with the device, z.B. Chargers, data cables, etc.

The functional object serves as a part of the device (host), without which the device cannot function normally, z. B. Battery, screen and mainboard of a product.

The complete object incl. of all required parts (smartphone, tablet, laptop, etc).)

The device incl. Accessories

2. Warranty Service

HUAWEI offers nationwide warranty services for Huawei-branded smartphones. You can get the after-sales service at any authorized HUAWEI Customer Service Center in Germany.

2.1 Warranty period

The warranty lasts from the date of purchase of the Product from the original retailer ("Warranty Period"): twenty-four (24) months for the Product.

USB data cable
Transmission cable
Charging cable

Please visit https://consumer.huawei.com/en/support/warranty-query/ in order to check the warranty status of the product.

2.2 Warranty Evidence

HUAWEI Customer Service Center may ask for a proof of warranty status calculation. The evidence listed in the following table is suitable for this purpose. If the information differs for multiple proofs provided, the invoice will take precedence as proof.

Generally, an electronic invoice, such as those sent by the seller via email or available on customer portals, is sufficient proof.

If the invoice is required in physical form, you will need to print the file or. provide an existing invoice in paper form.

If you cannot provide a valid proof of purchase, the warranty status of the system is verified with the serial number.

Please visit How to check the serial number of the device? to obtain the SN of the device.

The e-warranty card (electronic warranty card) is a reference warranty certificate. If you have lost the paper warranty card and proof of purchase, you can also obtain warranty services at HUAWEI Customer Service Center by using the e-warranty card.

Check e-warranty card steps:

My HUAWEI : My HUAWEI>Support>Quick Services>Benefits

Only smartphones equipped with EMUI 9.0 or a newer system version were delivered, offer an e-warranty card.

The receipt must clearly indicate the model of the device with IMEI or SN and the date of purchase.

If necessary or relevant to clarify the facts, HUAWEI may request that the proof of purchase and/or other evidence or information relating to the date and place of purchase be provided. If this information is not provided, incomplete or intentionally illegible, HUAWEI reserves the right to refuse warranty service.

2.3 Warranty Policy

Within the Warranty

The claiming of the rights under this warranty is free of charge. Within the warranty period, you will not pay any expenses required for subsequent performance, be it material, transportation, labor, removal or travel costs or any other costs to repair or replace defective products covered by the warranty. In case of replacement, we will take back the replaced item free of charge.

In case of replacement or repair of a device, the original warranty continues unchanged. In any case, the limitation of claims under the warranty due to the claimed defect does not occur before the expiration of two months from the date when the repaired or replaced goods were handed over to you.

Outside the guarantee

Out-of-warranty repairs are not provided by Huawei. In this case, the respective repair center would be your contractual partner and any warranty conditions of the repair center would apply.

2.4 Scenarios not covered by the warranty

This warranty does not apply if any of the following circumstances apply:

The product is not purchased from a German or European channel;
The warranty period of the product has expired;
damage due to force majeure (such as. lightning, war, fire, typhoon, flood or earthquake);
Normal wear and tear of the device and accessories or other damage due to normal aging of the product. This includes, but is not limited to, scratches and damage to the plastic/glass surfaces and to any other external exposed parts resulting from normal use by the customer, unless the damage is due to a defect in material or workmanship；
Defects and damage resulting from improper use of the product, use outside the intended purpose described in the product’s operating instructions, improper handling, misuse, culpable conduct of the purchaser (intent or negligence) or accidents.
Performing disassembly, repair or modification not performed by HUAWEI or an authorized service center；
Defects or damage caused by improper testing, operation, maintenance, installation or any changes or modifications to the product;
Defects or damage caused by spilling food or liquids, corrosion, rust, or using the wrong voltage.

3. Commitment to repair quality

During the warranty period, HUAWEI or a HUAWEI authorized service center will, at HUAWEI’s sole discretion, repair or replace the product or related parts if the product is found to be defective in materials or workmanship. A list of HUAWEI authorized service centers is available at the following address: consumer.huawei.com (menu item "Service Center").

In case of repair, the defect will be repaired. If the defective product/part is replaced in whole or in part, HUAWEI shall provide another product/part. The repair or replacement of a product/part may also involve the use of functionally comparable refurbished products or parts that are as good as new in terms of performance and reliability.

4. Procedure for claiming warranty

The performance of warranty service may require the deletion of data stored on the device. Therefore, before you have the device repaired under this warranty, HUAWEI strongly advises you to back up any data (such as photos, contacts, call logs, etc.) that may exist on the device.). In addition, all security passwords must be deactivated and SIM cards and removable storage devices (z.B. memory cards) are removed.
Accessories such as z.B. Protective covers and screen protectors must be removed before warranty service is provided. HUAWEI shall not be liable for any damage or loss of accessories during repair or replacement.
HUAWEI shall not be liable for any damage or loss of programs (apps), the SIM card or removable memory (memory card) for which backups have not been made before the product is delivered to HUAWEI or to a repair agency for repair under this warranty.
You may choose to bring the device to a HUAWEI Customer Service Center or mail it in for repair. For more information on the warranty claim process, please visit: https://consumer.huawei.com/support/ or in the My Huawei app.

5. Limitation of Liability of HUAWEI

Subject to the express warranties set forth above, HUAWEI makes no other warranties, express or implied, with respect to its products.
HUAWEI shall be liable for whatever legal reason within the scope of fault-based liability only for intent and gross negligence. In case of ordinary negligence HUAWEI shall be liable, subject to statutory limitations of liability (in particular due diligence in own matters and minor breaches of duty) for damages resulting from injury to life, body or health and for damages resulting from breach of a fundamental contractual obligation. An essential contractual obligation is an obligation, the fulfillment of which enables the proper performance of this warranty in the first place and on the observance of which the contractual partner regularly relies and may rely on. In case of breach of an essential contractual obligation, HUAWEI’s liability is, however, limited to the compensation of the foreseeable, typically occurring damage.
The limitations of liability resulting from the above also apply to possible breaches of duty by representatives or vicarious agents of HUAWEI. They do not apply if a defect has been fraudulently concealed or if HUAWEI has assumed an independent guarantee for a quality of the goods as well as in case of claims of the purchaser according to the Product Liability Act.
The HUAWEI customer service will inform you about the appropriate procedure for the assertion of warranty claims and will also provide shipping labels. HUAWEI assumes no responsibility for loss or damage to products sent in on its own initiative through channels other than those provided by HUAWEI.

6. Other

This warranty statement may be updated by HUAWEI at any time.

Applicable to you is the warranty policy valid at the time of purchase.

You can find the current version of the warranty policy on your local HUAWEI website.

For detailed warranty information and questions about our products, please contact HUAWEI customer service or visit our website.

HUAWEI can be reached at the following contact details for you:

Huawei Technologies Co., Ltd.,

c/o Huawei Technologies Germany GmbH,

Hansaallee 205, 40549 Dusseldorf, Germany

HUAWEI customer service is available to you at the following contact details:

By phone at 0800 77886633 (free of charge from Deutsche Telekom landlines and German mobile networks)
Via live chat, which you can access through our support website https://consumer.huawei.com/en/support reach
By email: [email protected]

Customer name
Address and phone number
Model name
Serial/IMEI number
Location of the product
Type of error

Personal data will be processed in accordance with the applicable privacy policy.

WARRANTY PROVISIONS for Tablets

WARRANTY TERMS for tablets

1. General

Huawei Technologies Co., Ltd. ("HUAWEI") offers a voluntary manufacturer’s warranty for the HUAWEI product ("Product") purchased by you in accordance with these warranty provisions ("Warranty").

Based on laws and regulations protecting the rights and interests of consumers in Germany, you may return the product or have it replaced or repaired. In this case you have the legal warranty rights against the seller of the product at your disposal.

This warranty is a voluntary manufacturer’s warranty, independent of and in addition to the purchaser’s statutory rights under applicable consumer protection laws and any rights the purchaser may have against the seller of the product. These statutory rights of the consumer in the event of defects may be asserted free of charge and are not impaired limited, modified or replaced by the warranty. The warranty is independent of the consumer’s statutory warranty rights even if the product is purchased directly from a HUAWEI subsidiary as the seller.

It is the consumer’s sole and free decision whether to claim under this warranty or under the statutory warranty rights.

We sincerely hope that you are satisfied with your HUAWEI product.

1.1 Applicable products

This Warranty applies only to Huawei branded tablets and Supplied Accessories purchased in Germany. If the product was purchased in a member state of the European Union, Iceland, Norway, the United Kingdom, or Switzerland, the warranty of the country of purchase applies.

1.2 Terms

Exchangeable object, which is enclosed with the device, z.B. Chargers, data cables, etc.

The functional object serves as a part of the device (host), without which the device cannot function normally, z. B. Battery, screen and mainboard of a product.

The complete object incl. of all required parts (smartphone, tablet, laptop, etc.).)

The device incl. Accessories

2. Warranty service

HUAWEI offers nationwide warranty service for Huawei brand tablets. You can get after-sales service at any authorized HUAWEI customer service center in Germany.

2.1 Warranty period

The following period applies to each warranty from the date of product purchase from the seller ("Warranty Period").

USB data cable
Transmission cable
Charging cable

Please visit https://consumer.huawei.com/en/support/warranty-query/ to check the warranty status of the product.

2.2 Warranty Evidence

HUAWEI customer service center may ask for proof to calculate warranty status. The proofs listed in the following table are suitable for this purpose. If there is a discrepancy in the details of more than one proof provided, the invoice shall take precedence as the proof.

As a rule, an electronic invoice, such as those sent by the seller by e-mail or available in customer portals, is sufficient as evidence.

If the invoice is required in physical form, then you must print out the file or. provide an existing paper invoice.

If you can’t present a valid proof of purchase, the warranty status of the system is checked with the serial number.

Please visit How to check the serial number of the device? to get the SN of the device.

The e-warranty card (electronic warranty card) is a reference warranty document. If you lose or forget the paper warranty card and proof of purchase, you can also obtain warranty services at the Huawei Customer Service Center by using the e-warranty card.

E-warranty card Check steps:

My HUAWEI : "My HUAWEI>Support>Quick Services>Advantages"

Only tablets that come with EMUI 9.0 or newer system version shipped, offer an e-warranty card.

The receipt must clearly show the model of the device with IMEI or SN and the date of purchase.

If necessary or relevant to clarify the facts, HUAWEI may request that the proof of purchase and/or other evidence or information relating to the date and place of purchase be provided. If this information is not provided, is incomplete, or is intentionally made illegible, HUAWEI reserves the right to refuse warranty service.

2.3 Warranty Policy

Within the warranty

Claiming the rights under this warranty is free of charge. Within the warranty period, you will not pay any expenses required for subsequent performance, be it material, transportation, labor, removal, or travel costs, or any other costs to repair or replace defective products covered by the warranty. In case of replacement, we will take back the replaced object free of charge.

In the event of replacement or repair of a device, the original warranty continues unchanged. However, in any case, the limitation of claims under the warranty due to the claimed defect shall not occur before the expiration of two months from the date when the repaired or replaced product was handed over to you.

Out of warranty

Out-of-warranty repairs are not provided by Huawei. In this case, the respective repair center would be your contractual partner and any warranty conditions of the repair center would apply.

2.4 Scenarios not covered by the warranty

This warranty does not apply if any of the following circumstances apply:

The product is not purchased from a German or European channel;
The warranty period of the product has expired;
Damage due to force majeure (such as. Lightning, war, fire, typhoon, flood or earthquake);
Normal wear and tear of the product and accessories or other damage attributable to normal aging of the product. This includes, but is not limited to, scratches and damage to the plastic/glass surfaces and to any other external exposed parts resulting from normal use by the customer, unless the damage is due to a defect in materials or workmanship；
Defects and damage resulting from improper use of the product, use outside the intended purpose described in the product’s operating instructions, improper handling, misuse, culpable conduct of the buyer (intent or negligence) or accidents.
Performing any disassembly, repairs or modifications not performed by HUAWEI or an authorized service center；
Defects or damage caused by improper testing, operation, maintenance, installation or any changes or modifications to the Product;
Defects or damage caused by spilling food or liquids, corrosion, rust or using the wrong voltage.

3. Commitment to repair quality

During the warranty period, HUAWEI or a HUAWEI authorized service center, at HUAWEI’s sole discretion, will repair or replace the product or related parts if the product is found to be defective in materials or workmanship. A list of HUAWEI authorized service centers is available at the following address: consumer.huawei.com (menu item "Service Center").

In the event of a repair, the defect will be repaired. If the defective product/part is replaced in whole or in part, HUAWEI will provide another product/part. Repair or replacement of a product/part may include the use of functionally comparable refurbished products or parts that are like new in terms of performance and reliability.

4. Procedure for claiming warranty

Performing warranty service may require deletion of data stored on the device. Therefore, before you have the device repaired under this warranty, HUAWEI strongly advises you to back up any data (such as photos, contacts, call logs, etc.) that may be on the device.) to be performed. In addition, all security passwords must be deactivated and SIM cards and removable media (z.B. Memory cards) be removed.
Accessories like z.B. Protective covers and screen protectors must be removed before warranty service is provided. HUAWEI is not liable for any damage or loss of accessories during repair or replacement.
HUAWEI shall not be liable for any damage or loss of programs (apps), the SIM card or removable memory (memory card) for which backups have not been made before the product is delivered to HUAWEI or to a repair agency for repair under this warranty.
You can decide whether to bring the device to a HUAWEI Customer Service Center or send it in by mail for repair. For more information on the procedure for making warranty claims, please visit: https://consumer.huawei.com/support/ or in the My Huawei app.

5. Limitation of Liability of HUAWEI

Subject to the express warranties set forth above, HUAWEI grants no other warranties, express or implied, with respect to its products.
HUAWEI shall be liable for any legal reason whatsoever under strict liability only for intent and gross negligence. In case of ordinary negligence, HUAWEI shall be liable, subject to statutory limitations of liability (in particular due diligence in own matters and minor breaches of duty), for damages resulting from injury to life, body or health and for damages resulting from breach of a fundamental contractual obligation. An essential contractual obligation is an obligation, the fulfillment of which makes a proper performance of this warranty possible in the first place and on the observance of which the contractual partner regularly relies and may rely on. However, in the event of a breach of a material contractual obligation, HUAWEI’s liability shall be limited to compensation for the foreseeable damage that typically occurs.
The limitations of liability resulting from the foregoing shall also apply in case of possible breaches of duty by representatives or vicarious agents of HUAWEI. They do not apply if a defect has been fraudulently concealed or if HUAWEI has assumed an independent warranty for a quality of the goods as well as in case of claims of the purchaser under the Product Liability Act.
HUAWEI customer service will inform you about the appropriate warranty claim procedure for you and also provide shipping labels. HUAWEI shall not be responsible for any loss or damage to Products sent in on its own initiative through channels other than those provided by HUAWEI.

6. Other

This warranty statement may be updated by HUAWEI at any time.

Applicable to you is the warranty policy in effect at the time of purchase.

The current version of the warranty policy can be found on your local HUAWEI website.

For detailed warranty information and for questions about our products, please contact our HUAWEI customer service or visit our website at.

HUAWEI can be reached at the following contact details for you:

Huawei Technologies Co., Ltd.,

c/o Huawei Technologies Deutschland GmbH,

Hansaallee 205, 40549 Dusseldorf, Germany

HUAWEI customer service is available to you at the following contact details:

By phone at 0800 77886633 (free of charge from Deutsche Telekom landlines and German mobile networks)
Via live chat, which you can access via our support website https://consumer.huawei.com/support
By email: [email protected]

Customer name
Address and phone number
Model name
Serial/IMEI number
Location of the product
Type of error

Personal data will be processed in accordance with the applicable privacy policy.

WARRANTY PROVISIONS for computers

WARRANTY TERMS for computers

1. General

Huawei Technologies Co., Ltd. ("HUAWEI") provides a voluntary manufacturer’s warranty for the HUAWEI product ("Product") you have purchased in accordance with these warranty terms and conditions ("Warranty").

Based on laws and regulations for the protection of the rights and interests of consumers in Germany, you can return the product, or have it replaced or repaired. Here you have the legal warranty rights against the seller of the product available.

This warranty is a voluntary manufacturer’s warranty, independent of and in addition to the purchaser’s statutory rights under applicable consumer protection laws and any rights the purchaser may have against the seller of the product. These legal rights of the consumer in case of defects can be asserted free of charge and are neither impaired limited, changed nor replaced by the warranty. The warranty is also independent of the consumer’s statutory warranty rights if the product is purchased directly from a HUAWEI subsidiary as a seller.

It is the sole and free decision of the consumer whether to make any claim under this warranty or under the statutory warranty rights.

We sincerely hope that you are satisfied with your HUAWEI product.

1.1 Applicable Products

This warranty only applies to Computers and Included Huawei brand accessories, purchased in Germany. If the product was purchased in a member state of the European Union, Iceland, Norway, the United Kingdom or Switzerland, the warranty of the country of purchase applies.

If the product is purchased in one of the countries listed above, this warranty is valid in each of these countries. Warranty service may be delayed if it is provided in a country other than the country of purchase.

1.2 Terms

Replaceable item included with the device, e.g.B. Chargers, data cables, etc.

The functional object serves as a part of the device (host), without which the device cannot function normally, z. B. Battery, screen and mainboard of a product.

The complete object incl. Of all required parts (smartphone, tablet, laptop, etc.).)

The device incl. Accessories

2. Warranty service

HUAWEI offers nationwide warranty services for Huawei brand computers. You can get customer service at any authorized HUAWEI Customer Service Center in Germany.

2.1 Warranty period

The warranty lasts from the date of purchase of the Product from the original retailer ("Warranty Period"): twenty-four (24) months for the Product.

Please visit https://consumer.huawei.com/en/support/warranty-query/ to check the warranty status of the product.

2.2 warranty certificates

HUAWEI Customer Service Center may require the submission of evidence for the calculation of the warranty status. The proofs listed in the following table are suitable for this purpose. If the information differs in several proofs provided, the invoice will take precedence as proof.

If you can’t provide a valid proof of purchase, the warranty status of the system is checked with the serial number.

Please visit How to check the serial number of the device? to obtain the SN of the device.

As a rule, an electronic invoice, such as those sent by the seller by e-mail or available on customer portals, is sufficient as proof.

If the invoice is needed in physical form, you have to print the file or send it to HUAWEI. Provide an existing invoice in paper form.

The receipt must clearly indicate the model of the device with IMEI or SN and the date of purchase.

If necessary or relevant to clarify the facts, HUAWEI may require that the proof of purchase and/or other evidence or information relating to the date and place of purchase be provided to. If this information is not provided, is incomplete, or is intentionally made illegible, HUAWEI reserves the right to refuse warranty service to.

2.3 Warranty Policy

Within the warranty

There is no charge for exercising the rights under this warranty. Within the warranty period, you will not pay any expenses required for subsequent performance, whether material, transportation, labor, removal, travel or other costs, to repair or replace defective products covered by the warranty. In case of replacement we will take back the replaced item free of charge.

In case of replacement or repair of a device, the original warranty continues unchanged. In any case, the statute of limitations of claims under the warranty because of the claimed defect does not occur before the expiration of two months after the date on which the repaired or replaced goods were delivered to you.

Outside the warranty

Out-of-warranty repairs are not offered by Huawei. In this case, the respective repair center would be your contractual partner and any warranty conditions of the repair center would apply.

2.4 Scenarios not covered by the warranty

This warranty does not apply if any of the following circumstances apply:

The product is not purchased from a German or European channel;
The warranty period of the product has expired;
Damage due to force majeure (such as. Lightning, war, fire, typhoon, flood or earthquake);
Normal wear and tear of the device and accessories or other damage due to normal aging of the product. This includes, but is not limited to, scratches and damage to the plastic/glass surfaces and to any other external exposed parts resulting from normal customer use, unless the damage is due to a defect in materials or workmanship；
Defects and damage resulting from improper use of the product, use outside the intended purpose described in the product’s operating instructions, improper handling, misuse, culpable conduct of the purchaser (intent or negligence) or accidents.
Carrying out any disassembly, repair or modification not performed by HUAWEI or an authorized service center；
Defects or damage caused by improper testing, operation, maintenance, installation or any changes and modifications to the product;
Defects or damages caused by spilling food or liquids, corrosion, rust or using the wrong voltage.

3. Obligation for repair quality

During the warranty period, HUAWEI or a HUAWEI authorized service center will, at HUAWEI’s sole discretion, repair or replace the Product or related parts if the Product is found to be defective in materials or workmanship. A list of HUAWEI authorized service centers is available at the following address: consumer.huawei.com (menu item "Service Center").

In case of repair, the defect will be repaired. If the defective product/part is replaced in whole or in part, HUAWEI will provide another product/part. The repair or replacement of a product/part may include the use of functionally comparable reengineered products or parts that are as good as new in terms of performance and reliability.

4. Procedure for claiming warranty

The performance of warranty service may require the deletion of data stored on the device. Therefore, before you have the device repaired under this warranty, HUAWEI strongly advises you to back up any data that may exist on the device (such as photos, contacts, call logs, etc.).) to be performed. In addition, all security passwords must be disabled and SIM cards and removable storage devices (z.B. memory cards) should be removed.
Accessories such as.B. Protective covers and screen protectors must be removed prior to receiving warranty service. HUAWEI is not liable for any damage or loss of accessories during repair or exchange.
HUAWEI shall not be liable for any damage or loss of programs (apps), SIM card or removable memory (memory card) for which backups have not been made before the product is delivered to HUAWEI or to a repair agency for repair under this warranty.
You can decide whether to bring the device to a HUAWEI Customer Service Center or send it in by mail for repair. You can find more information about the warranty claim procedure at: https://consumer.huawei.com/support/ or in the My Huawei app.

5. Limitation of liability of HUAWEI

Subject to the express warranties set forth above, HUAWEI makes no other warranties, express or implied, with respect to its products.
HUAWEI shall be liable for any legal reason whatsoever within the scope of fault-based liability only for intent and gross negligence. In case of ordinary negligence, HUAWEI shall be liable, subject to statutory limitations of liability (in particular due care and diligence and minor breaches of duty), for damages resulting from injury to life, body or health and for damages resulting from the breach of an essential contractual obligation. An essential contractual obligation is an obligation, the fulfillment of which makes a proper performance of this warranty possible in the first place and on the observance of which the contractual partner regularly relies and may rely on. However, in the event of a breach of a fundamental contractual obligation, HUAWEI’s liability shall be limited to compensation for foreseeable, typically occurring damage.
The limitations of liability resulting from the foregoing shall also apply in case of possible breaches of duty by representatives or vicarious agents of HUAWEI. They do not apply if a defect has been fraudulently concealed or if HUAWEI has assumed an independent warranty for a quality of the product as well as in case of claims of the purchaser according to the Product Liability Act.
HUAWEI customer service will inform you about the appropriate procedure for the assertion of warranty claims and will also provide shipping labels. HUAWEI shall not be responsible for the loss or damage of products sent in on its own initiative through channels other than those provided by HUAWEI.

6. Other

This warranty statement may be updated by HUAWEI at any time.

The warranty policy applicable to you is the one in effect at the time of purchase.

For the latest version of the warranty policy, please visit your local HUAWEI website.

For detailed warranty information and questions about our products, please contact HUAWEI customer service or visit our website at.

HUAWEI can be reached at the following contact information for you:

Huawei Technologies Co., Ltd.,

c/o Huawei Technologies Germany GmbH,

Hansaallee 205, 40549 Dusseldorf, Germany

HUAWEI customer service is available at the following contact details:

By telephone under the number 0800 77886633 (free of charge from the fixed network of Deutsche Telekom as well as the German mobile network)
Via live chat, which you can access via our support website https://consumer.huawei.com/en/support you can reach
By email: [email protected]

Customer name
Address and phone number
Model name
Serial/IMEI number
Location of the product
Type of defect

Personal data will be processed in accordance with the applicable privacy policy.

WARRANTY TERMS for desktops and monitors

WARRANTY TERMS for Desktops and Monitors

1. General

Huawei Technologies Co., Ltd. ("HUAWEI") provides a voluntary manufacturer’s warranty for the HUAWEI product ("Product") purchased by you in accordance with these warranty terms and conditions ("Warranty").

Based on laws and regulations protecting the rights and interests of consumers in Germany, you can return the product or have it replaced or repaired. You may exercise your statutory warranty rights against the seller of the product.

This warranty is a voluntary manufacturer’s warranty, independent of and in addition to the purchaser’s statutory rights under applicable consumer protection laws and any rights the purchaser may have against the seller of the product. These legal rights of the consumer in case of defects can be asserted free of charge and are neither affected limited, changed nor replaced by the warranty. The warranty is independent of the consumer’s statutory warranty rights even if the product is purchased directly from a HUAWEI subsidiary as seller.

It is the sole and free decision of the consumer whether to make claims under this warranty or under the statutory warranty rights.

We sincerely hope that you are satisfied with your HUAWEI product.

1.1 Applicable products

This warranty is valid only for Desktops& Monitors and Included Huawei branded accessories purchased in Germany. If the product was purchased in a Member State of the European Union, Iceland, Norway, the United Kingdom or Switzerland, the warranty of the country of purchase applies.

1.2 terms

Replaceable object, which is enclosed with the device, z.B. Chargers, data cables, etc.

The functional object serves as a part of the device (host), without which the device cannot function normally, z. B. Battery, screen and mainboard of a product.

The complete object incl. all required parts (smartphone, tablet, laptop, etc.)

The device incl. Accessories

2. Warranty service

HUAWEI provides nationwide warranty service for desktops& Huawei brand monitors on. You can get after-sales service at any authorized HUAWEI Customer Service Center in Germany.

2.1 Warranty period

The following period applies to the applicable warranty from the date of product purchase from the seller ("Warranty Period").